Standard cleaning handles surface soiling. Advanced stain removal targets stains that have set into fibres, reacted with dyes or been 'fixed' by previous DIY attempts. We use professional chemistry and techniques that go beyond regular extraction cleaning.

Often, yes — especially when the previous attempt used the wrong product. We carry a full range of professional reducers, oxidisers and solvents, and we match the chemistry to the stain rather than using one generic solution.

Age makes stains harder but not always impossible. We'll assess honestly — some old stains respond brilliantly to advanced reducers or heat-transfer methods; others may be permanently dyed into the fibre. We never promise what we can't deliver.

No. We fibre-test and colour-test before any advanced product is applied. The chemistry is matched to the fibre type and the stain — wool, synthetics and blends each need different approaches.

On agreed stain-only call-outs where we can't make a meaningful improvement, you don't pay for the stain work. Standard call-out and any general cleaning still apply.

The sooner the better — but advanced stain removal is designed for stains that have already set. Call us whenever you need us; we'll give you an honest assessment either way.